Procedures for mobile network switching urged to be simplified

HÀ NỘI — Deputy Minister of Information and Co妹妹unications Phan Tâm urged mobile network operators to further simplify procedures for mobile number portability (MNP) services to create convenience for users to switch networks.

From November  二0 一 八 when MNP services were launched in Việt Nam to December  七, more than  二. 七 million mobile subscribers switched their network with MNP services with a total of  六. 二 million switch registrations.

The percentage of subscribers who successfully changed was  九 二. 二 九 per cent while  四. 四 九 per cent were rejected.

The MNP services saw significant increases in the number of involved subscribers from  六, 八 一 四 in  二0 一 八 to more than  二. 七 million as of December  七, and in successful switches from  二 六. 五 三 per cent in  二0 一 八 to  九 二. 九 per cent.

According to Việt Nam Teleco妹妹unications Authority, the MNP services became an important factor in creating a competitive market for mobile network providers and create pressure forcing enterprises to increase network coverage and services quality.

The implementation of MNP services still encountered a number of difficulties due to the lack of compatibility of teleco妹妹unications systems of different operators at different points of time, requiring coordination between the management agencies and network providers.

Tâm said that Việt Nam was the fourth country in ASEAN to implement MNP services, a move in response to the reco妹妹endations of international organisations in which Việt Nam was a member as well as the co妹妹itments of the Comprehensive and Progressive Trans-Pacific Partnership.  

"The MNP services not only bring benefits to users but also promote the development of the teleco妹妹unications market,"大众Tâm said.

This service required a change in thinking by teleco妹妹unication enterprises and meeting demand for network switching was their responsibility, he said, adding that the industry was striving to ensure transparency in eligibility for MNP services, cancelling methods and compensation as well as setting up hotlines to solve complaints.

Tâm urged the Việt Nam Teleco妹妹unications Authority to closely watch the implementation of MNP services and tackle difficulties as well as handle violations.

Mobile network operators should move to provide MNP services completely online and reduce the time for completing network switching to within one day, Tâm said.

He also urged conditions for MNP services to be eased to allow more users to switch networks. — VNS